Shirah Bayar
Oct-22nd, 2017 16:20
What about from Bezeq?
Phone Company Complaints
Sarah Sacks
Sep-7th, 2017 12:00
Complaining About an Illegitimate Phone Bill
1. To file your complaint/dispute the charges, send a detailed letter in writing to the cell phone service provider with a specific subject line.
Golan email: gtpniyot@golantelecom.co.il
HOT Mobile email: BMP035@hotmobile.co.il or fax: 077-333-5000
Cellcom email: cellcom_pniyot@cellcom.co.il or fax: 09-860-7921
Pelephone email: contact@pelephone.co.il or fax: 03-5728045
Bezeq email: ca-2@bezeq.co.il or fax: 1-800-222-110
Netvision email: pniot-tzibur@013netvision.co.il or fax: 03-725-5858
2. If they do not have a satisfactory response for you, you can then bring the matter to the attention of Misrad HaTikshoret (Ministry of Communications) and file a complaint about the company.
Email: pnyot@moc.gov.il
Fax: 03-519-8106
3. If you do not hear back from Misrad Hatikshoret within 30 days, or if their answer is not satisfactory, you can turn to the State Comptrollers Office (מבקר המדינה)
Email: ombudsman@mevaker.gov.il
Fax: 02-666-5204
1. To file your complaint/dispute the charges, send a detailed letter in writing to the cell phone service provider with a specific subject line.
Golan email: gtpniyot@golantelecom.co.il
HOT Mobile email: BMP035@hotmobile.co.il or fax: 077-333-5000
Cellcom email: cellcom_pniyot@cellcom.co.il or fax: 09-860-7921
Pelephone email: contact@pelephone.co.il or fax: 03-5728045
Bezeq email: ca-2@bezeq.co.il or fax: 1-800-222-110
Netvision email: pniot-tzibur@013netvision.co.il or fax: 03-725-5858
2. If they do not have a satisfactory response for you, you can then bring the matter to the attention of Misrad HaTikshoret (Ministry of Communications) and file a complaint about the company.
Email: pnyot@moc.gov.il
Fax: 03-519-8106
3. If you do not hear back from Misrad Hatikshoret within 30 days, or if their answer is not satisfactory, you can turn to the State Comptrollers Office (מבקר המדינה)
Email: ombudsman@mevaker.gov.il
Fax: 02-666-5204
Shirah Bayar
Oct-22nd, 2017 16:20